Refund Policy

Last updated: 21.09.2026

1. Merchant of Record

All purchases of Wervia Plus subscriptions are processed by Paddle.com Market Limited, acting as Merchant of Record and reseller. Paddle handles all billing, refund processing, and payment-related customer service.

2. Free Trial

Wervia Plus includes a 3-day free trial. You will not be charged until the trial period ends, unless you cancel before then. You may cancel at any time during the trial at no cost.

3. Refund Eligibility

We want you to be satisfied with Wervia Plus. Refund requests are evaluated on a case-by-case basis and may be granted in situations such as:

• Accidental or duplicate charges
• Technical issues that prevented meaningful use of the Service and were not resolved within a reasonable time
• Requests made within 14 days of the original charge

Refunds are generally not provided for:

• Partial use of a billing period after cancellation (subscriptions remain active until the end of the paid period)
• Dissatisfaction after extended use of the Service
• Failure to cancel before renewal, where reasonable notice of the renewal was provided

4. How to Request a Refund

Refund requests should be submitted directly to Paddle, our payment processor:

• Via Paddle's support: https://paddle.net (order confirmation emails include a direct link)
• Or by contacting us at wervia693@gmail.com, and we will coordinate with Paddle on your behalf

5. Cancellations

You can cancel your subscription at any time via your account settings. Cancellation stops future billing but does not automatically trigger a refund for the current period — you retain access to Wervia Plus until the end of the period you've already paid for.

6. Processing Time

Approved refunds are typically processed within 5–10 business days, though the time for funds to appear may vary by payment method and bank.

7. Contact

Questions about this Refund Policy can be sent to wervia693@gmail.com.